Terms of Service

These Terms of Service (“Terms”) govern access to and use of the STONESYMARKET website, applications, and related services (the “Platform”) operated by Stonesy Lda., Porto, Portugal (“Stonesy”, “we”, “us”).

By registering, accessing, or using the Platform, you agree to these Terms. If you use the Platform on behalf of a company or other legal entity, you represent that you are authorised to bind that entity.

If you do not agree, you must not use the Platform. Additional terms (e.g. supplier onboarding, specific product flows) may apply and are incorporated by reference where indicated.

STONESYMARKET is a business-to-business (B2B) online marketplace for natural and engineered stone slabs, remnants, and related products. The Platform enables suppliers to publish listings and buyers to discover products, save favourites, add items to a cart or request flow, and communicate in connection with enquiries.

Stonesy provides the technical infrastructure and intermediation tools. Unless expressly stated otherwise in a separate agreement, Stonesy is not the seller of the stone products listed on the Platform.

You must provide accurate registration information and keep your credentials secure. You are responsible for all activity under your account.

We may suspend or terminate accounts that violate these Terms, pose security risks, or misuse the Platform. You may terminate your account in accordance with the account settings or by contacting support, subject to completion of outstanding obligations.

Minimum age and capacity requirements under applicable law apply. The Platform is intended for business users, not consumers, unless a feature explicitly states otherwise.

Suppliers are responsible for the accuracy, legality, and completeness of their listings (including dimensions, material descriptions, prices, availability status, images, delivery options, and identification data).

Suppliers must hold necessary rights to the content they upload and must comply with applicable trade, tax, consumer (where relevant), and product safety rules.

Suppliers must respond to buyer enquiries and orders in good faith and honour commitments made through the Platform, subject to separate contractual arrangements between supplier and buyer.

Buyers must use the Platform in good faith. Enquiries, requests, and orders should reflect genuine commercial intent. Buyers are responsible for verifying specifications, suitability for their project, and compliance with import or use regulations before purchase.

Buyers must not circumvent the Platform to deprive Stonesy or suppliers of legitimate fees where a fee model applies, or misuse messaging features for spam or unlawful content.

Listings are provided by suppliers. Stonesy does not guarantee that listings are error-free, complete, or up to date at all times. Displayed availability may change until a binding contract is formed between buyer and supplier.

Natural stone varies in colour, veining, pattern, and texture. Images and descriptions are indicative only. There is no guarantee of an exact visual match to a photograph or sample. Buyers should inspect material or obtain samples where appropriate before relying on appearance alone.

Technical data (dimensions, thickness) should be verified for critical applications.

Features such as cart, checkout, or “request a slab” may facilitate contact or pre-contractual steps between buyers and suppliers. Unless expressly stated, an action on the Platform does not by itself form a binding sale contract; contract formation depends on the agreement between buyer and supplier and any checkout terms presented at the time.

Messages and inquiries may be stored on the Platform for operational, security, and dispute-resolution purposes as described in our Privacy Policy.

Payments may be processed through Stripe or other payment providers integrated with the Platform. Payment terms (timing, currency, fees, refunds) depend on the specific flow shown at checkout or in separate agreements between buyer, supplier, and Stonesy.

Stonesy may act as a technical intermediary enabling payment routing in a marketplace model. Unless otherwise agreed, the supplier remains responsible for invoicing and tax treatment of the supply of goods in accordance with applicable law.

Chargebacks, disputes, and payment failures are handled in line with Stripe’s rules and any additional policies we publish.

To the fullest extent permitted by applicable law, Stonesy’s liability for damages arising from or related to the Platform—except in cases of intent (dolo), gross negligence (culpa grave), personal injury, or liability under mandatory law—shall be limited to foreseeable, typical damages.

Stonesy is not liable for indirect, incidental, consequential, or punitive damages, loss of profits, loss of data, or business interruption, except where such exclusion is void under mandatory law.

The Platform is provided “as is” and “as available”. We do not warrant uninterrupted or error-free operation.

Stonesy operates the Platform as an intermediary between independent suppliers and buyers. Stonesy is not a party to the underlying sale of stone between supplier and buyer unless explicitly stated in a specific transaction flow.

Disputes regarding product quality, delivery, or performance of the sale are primarily between buyer and supplier. Stonesy may, where reasonable, offer support or communication tools but is under no obligation to mediate or adjudicate commercial disputes unless required by law or a separate agreement.

Users are encouraged to resolve disputes with counterparties in good faith. Where applicable, EU online dispute resolution information may be available at https://ec.europa.eu/consumers/odr (primarily consumer-focused; B2B users may have different avenues).

Nothing in these Terms prevents either party from seeking injunctive relief or pursuing claims before competent courts.

We may suspend or terminate access to the Platform for breach of these Terms, legal requirements, or risk to security or other users, with or without notice where permitted by law.

Upon termination, provisions that by nature should survive (including liability limitations, governing law, and dispute provisions) will remain in effect. Data handling after termination is governed by our Privacy Policy.

These Terms are governed by the laws of Portugal, without regard to conflict-of-law rules that would refer to another jurisdiction.

Subject to mandatory provisions granting consumers or other parties non-waivable rights, the courts of Porto, Portugal, shall have exclusive jurisdiction over disputes arising from or relating to these Terms and the Platform, unless another court is mandatorily competent.

For questions about these Terms, contact:

Stonesy Lda. Rua de Trás 249 r/c 4460-837 Porto Portugal

Email: info@stonesy.de Telephone: +351 924 952 024

Last updated: March 2026.